Privacy policy
Your privacy is important to us. It is Lumina Audio (operated by MNH Radio Centre)’s policy to respect your privacy and comply with any applicable laws and regulations regarding any personal information we may collect about you, including across our website https://luminaaudio.co.za and other platforms we own and operate.
This policy is effective as of 5 February 2020 and was last updated on 02 February 2026.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and information automatically sent by your devices while accessing our products and services.
Log Data
When you visit our website, our servers may automatically log standard data provided by your web browser. This may include:
- Internet Protocol (IP) address
- Browser type and version
- Pages visited
- Date and time of your visit
- Time spent on each page
- Technical error data
- This information may not personally identify you on its own, but may be combined with other data to do so.
Personal Information
We may request personal information including, but not limited to:
- Name
- Email address
- Date of birth
- Phone or mobile number
- Home or mailing address
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information where we have a legitimate reason to do so. This includes situations where the information is reasonably necessary to provide our services, and where you have given consent or approval.
Collection and Use of Information
We may collect personal information when you:
- Sign up for updates via email or social media
- Use a mobile device or web browser to access our website
- Contact us via email or social media
- Mention or interact with us on social platforms
We may collect, hold, use, and disclose personal information for the following purposes:
- To personalise your experience on our website
- To contact and communicate with you
- For analytics, market research, and business development
- For advertising and marketing purposes
- For internal record-keeping and administration
- For security, fraud prevention, and compliance
We may combine personal information with general information or data from trusted third-party sources.
Security of Your Personal Information
We take commercially reasonable steps to protect personal information from loss, theft, unauthorised access, disclosure, copying, use, or modification.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute data security. We comply with applicable laws in relation to any data breach.
You are responsible for maintaining the confidentiality of any passwords associated with our services.
How Long We Keep Your Personal Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. When no longer required, personal information will be deleted or anonymised unless retention is required by law.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- Parent, subsidiary, or affiliated companies
- Third-party service providers (IT, hosting, analytics, advertising)
- Employees, contractors, or related entities
- Business partners or agents
- Courts, regulators, or law enforcement where required
- Third parties assisting in providing products, services, or marketing
International Transfers of Personal Information
Your personal information may be stored or processed in countries where we or our service providers operate. Where international transfers occur, we ensure appropriate safeguards are in place and that transfers comply with applicable laws.
Your Rights and Controlling Your Personal Information
You may withhold personal information, though this may affect your experience on our website. We do not discriminate against users who exercise their privacy rights.
You have the right to:
- Request access to personal information we hold about you
- Request corrections to inaccurate or outdated information
- Withdraw consent for direct marketing
- Unsubscribe from email communications at any time
We may request verification of identity before fulfilling certain requests.
Use of Cookies
We use cookies to collect information about your activity on our website. Cookies help us understand user behaviour and improve content and functionality.
Limits of This Policy
Our website may link to external websites not operated by us. We are not responsible for the privacy practices or content of those third-party sites.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in business practices or legal requirements. Any updates will be posted on this page.
Where required by law, we will obtain consent or provide opt-in or opt-out options.
Contact Us
If you have any questions or concerns regarding this privacy policy, you may contact us at:
Phone: 082 441 8329 / 084 681 0952
Email: sales@mnhradiocentre.co.za
Website: https://luminaaudio.co.za
