At Lumina Audio, we specialise in automotive sound systems and electronics. Due to the technical nature of these products, the following return and refund policy applies.
Returns (General)
– Returns are accepted within 7 days of delivery (subject to inspection)
– Items must be:
– Unused and uninstalled
– In original packaging with all accessories
– Accompanied by proof of purchase
Non-Returnable Items
The following items are strictly non-returnable:
– Products that have been installed, wired, or used
– Items with cut wires, damaged terminals, or removed seals
– Custom or special-order items
– Clearance or sale items
Installation Responsibility
– All car audio products must be installed by a qualified technician
– Incorrect installation (including wrong wiring, no fuse, incorrect impedance, or overloading) will void eligibility for return or refund
Faulty or Defective Products
If a product is faulty:
– Notify us within 48 hours of delivery
– Provide:
– Clear photos/videos
– Description of issue
– Product will be tested by our technical team
Outcome after testing:
– Genuine fault → Repair, replacement, or refund
– Damage due to misuse/installation → No refund (repair quote may be provided)
Refunds
– Approved refunds are processed within 5–7 working days
– Refunds are issued via original payment method
– A handling/restocking fee may apply for non-defective returns
Return Shipping
– Customer is responsible for return shipping unless item is faulty
– Use a trackable courier service
– Lumina Audio is not liable for lost returns
Warranty (Car Audio Products)
– Standard warranty: 6–12 months (depending on product)
– Covers:
– Manufacturing defects only
Warranty does NOT cover:
– Burnt voice coils (speakers/subwoofers)
– Blown amplifiers due to incorrect wiring
– Water, physical, or electrical damage
– Overpowering or misuse
Important Notes
– All products are tested before dispatch
– No refunds will be issued without inspection
– Professional installation is strongly recommended
Contact Us
For all return, warranty, or technical support queries:
Lumina Audio Support
Email: sales@mnhradiocentre.co.za
Office: 011 486 0662
Tech Support: 082 441 8329
Thank you for choosing Lumina Audio – Sonic Excellence